1. Enter where you are flying from.
2. Enter where you are flying to.
3. Enter your departure date.
4. Check whether you want a return trip or one way (it is defaulted to return).
5. Enter you return date.
6. Enter how many passengers are traveling (it is defaulted to 1 adult).
7. You can choose to specify a particular airline if you like (this is optional).
8. Click the giant orange Search! button and you're off!
9. After a short wait you will be presented with a page of results (the cheapest fares from each of the airlines that fly to your destination).
10. When you have decided which flight suits you best simply click the 'add to basket'.
11. After another short wait you will be taken to a screen where you will see your shopping basket (with your flight in it), a choice of travel extras (such as SMS Alert and Cancellation policy) and a choice of hotels that match the dates of your flight. If you would like more information about any of the products, click on that product's icon. If you would like more information about a hotel, click on the hotel's photo (or the 'read more' button). At any time you can add a product or hotel to your basket by clicking the 'add to basket' button. When you are ready to pay simply click the 'check out now' button.
12. After a short wait you will be taken to a booking page where you can verify your choices and enter your credit card details. Click the 'book now' button when you’re ready to pay. This may sound like a lot, but it's much simpler when you actually try it out!

Your booking can only be confirmed once your credit card transaction has been processed. First we send you a 'booking confirmation' e-mail. This contains:

1. Your booking reference number with us
2. Your airline booking reference number
3. Your flight details
4. Your payment details

When your credit card transaction has been processed we send you a 'Payment received' e-mail. This contains:

1. Confirmation of payment received
2. A link to your booking confirmation page on our website
3. A link where you can log in and view up-to-the-minute information about your flight

We reserve the right to cancel the reservation and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is consider necessary. When your ticket has been issued we sens you a "Ticket Confirmation" email. This contains

1. The information if a paper or etiket has been issued
2. The ticket number in case it is an eticket
3. A link where you can access your booking online at any time

Many people think nonstop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board. An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline. Please watch out for the little "i" next to the flight number, which will tell you if there is a technical stop on the flight.

The minimum connecting time is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic conferences and varies according to the airport and the airline. The connection times we offer on our website are in accordance with these standards, so you don't have to worry about them.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation.

Meals and transport should also be offered by the airline if the waiting period is long.

Yes you can, but please note that we do not send paper tickets outside of France.

It is unfortunately not possible to book a ticket with a stopover on our website but we are working on a solution for this. Our tickets start and return from the same city and you can only choose one destination. Since we do not handle any tickets manually, you will be able to find all of our available routings and airfares on our website

This is unfortunately not possible yet but we are working on a solution for this. Our tickets start and return from the same city and you can only choose one destination. Since we do not handle any tickets manually, you will be able to find all of our available routings and airfares on our website.

No, unfortunately not. Our tickets start and return from the same city and you can only choose one destination. Since we do not handle any tickets manually, you will be able to find all of our available routings and airfares on our website.

No, you cannot book more that 9 people at the same time. BUT you can make two separate reservations on the website, however, we cannot guarantee that there will be seats available when you make the second reservation.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

Unfortunately we can't help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account. For example: how many miles you have accumulated.

What we can do is make sure that your frequent flyer air miles are credited to your account when you book with us.

• If you have purchased our TravelAssist Product – please send us a mail with your frequent flyer membership number to the e-mail address provided on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto either of the following websites to check if your flight itinerary has been changed:

www.checkmytrip.com
www.viewtrip.com
www.mytripandmore.com

We will inform you, which website applies to you, in the ticket confirmation and the travel soon email you will receive before you leave.

If you have purchased our TravelAssist Product – please send us a mail with your wheelchair request to the e-mail address provided on your "wish list" e-mail.If you have NOT purchased our TravelAssist product, please contact us via our contact us form advising which passengers will need wheelchair assistance, the age, if they can walk short distances, climb steps, help themselves on board or if they are wheelchair bound on a permanent basis. Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.

The only way to pay for a booking at the moment is with a credit card online. We accept Visa and Mastercard/Eurocard. You need to enter your credit card details on our website when making your booking in order to process your payment and confirm your booking. To check if your payment has been processed, please go to your personal booking page online via the link in your booking confirmation email to check status of your payment.

Your payment should be made immediately in order to have the quoted price guaranteed. In most cases you will have the possibility to pay until the next day at 15h00 (you will see this information online when you make a booking) via your personal booking page but then we cannot always guarantee that the airline still offers the same fare. In this case we will contact you to advise the difference, which will have to be paid in order for us to issue your ticket.

Your payment should be made immediately in order to have the quoted price guaranteed. In most cases you will have the possibility to pay until the next day at 15h00 (you will see this information online when you make a booking) via your personal booking page but then we cannot always guarantee that the airline still offers the same fare. In this case we will contact you to advise the difference, which will have to be paid in order for us to issue your ticket.

If you have trouble making the payment, please double check that you have typed in all digits (usually 16 digits), expiry date and 3 digits on back of card correctly.

If all information is correctly stated, please contact your bank to make sure that the complications are not initiated on their side for example because you might have a limit for large amounts.

Yes. Absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.

For more information, please check out Thawte's website

No, unfortunately you can’t. You can only pay with one credit card per booking.

We will email you a receipt of payment as soon as we have received it. You can also access your personal booking page online via the link in your booking confirmation email to check status of your payment.

Airport departure taxes are included in the prices you see on our website. However, in certain Countries (like Thailand for example), a local departure tax is payable directly at the Airport on day of departure, in local currency. Prior to ticket issue, taxes can fluctuate due to currency conversions which may alter the total amount due for the booking.

We reserve the right to re-price your booking at the correct amount on day of ticket issue. Should you be unhappy with the new amount, we will refund you in full.

VAT is only charged for Domestic air travel and not for International air travel and is included in all our airfare quotations and confirmations.

If you have booked an e-ticket, it will be emailed to you shortly after we receive your payment.

If you have booked a paper ticket it will be sent from us with registered mail to the address in the booking within a couple of days after we receive your payment. Please note that we do not send paper tickets to addresses outside the UK (www.openjet.co.uk), Ireland (http://ie.openjet.com), United States (www.openjet.com), Netherlands (www.openjet.nl), Germany (www.travelstart.de), France (www.travelstart.fr) and South Africa (www.travelstart.co.za). You will have to book on the respective website in order to get the ticket sent to an address in the according country.

Electronic ticket or 'e-ticket' is a paperless ticketing system whereby the ticket is held in the airline's database. So we are not sending you the actual ticket via email but only the information you need at the check-in. Etickets cannot be lost or be used by anyone else, so they are safer than standard paper tickets.

No, this is not possible. It will depend on the airline and/or destination if a paper or Eticket is issued. Kindly note that we might have to change the ticket to a paper ticket or Eticket after the type was confirmed online. As we do charge a fee to send paper tickets via registered mail, we will contact you to confirm with you before we issue the ticket. In case you have paid for a paper ticket to be sent already we will, of course, refund you the fee we have charged in case an electronic ticket is possible.

Unfortunately there is no simple answer to this question - the rules vary between airlines and different rules pertain to each airfare and booking class. Please go to your personal booking page online to request any amendments.

Please note that handling fees will apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.

You will find a link to your personal booking page online in your booking confirmation email.

You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don’t check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become useless. Please note that you will not get any money refunded for any parts of the ticket not used.

No, it is unfortunately not possible to change departure or destination city on your booking.

Most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been misspelled.

If the name on your ticket is not correctly spelled, please make a name correction request with the correct spelling on your personal booking page online and we will check with the airline if it is possible to correct the name. Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes. You will find a link to your personal booking page online in your booking confirmation email.

In most cases, the airline will permit us to reissue the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Please make an Incorrect spelling request on your personal booking page on our website. Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes. You will find a link to your personal booking page online in your booking confirmation email.

The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto either of the following websites to check if your flight itinerary has been changed:

www.checkmytrip.com
www.viewmytrip.com
www.mytripandmore.com

We will inform you, which website applies to you, in the ticket confirmation and the travel soon email you will receive before you leave.

Please contact us through our Contact Us section on our website and send us an e-mail from our "Cancellation" template. Please note that if you did not purchase our Cancellation and Refund Policy, your ticket is non-refundable.

In case you have purchased our Cancellation and Refund Policy, you will receive either a full or partial refund of airfare and the taxes, or taxes only, depending on the fare conditions of your ticket for cancellation due to any reason.

Should you cancel due to medical reasons and have purchased our Cancellation and Refund Policy, please provide us with a Medical / Death Certificate, advising the diagnosis and reason for being unable to travel. In this case we will guarantee you a full refund of airfare and taxes, less an administrative fee. Please note that this applies to the passenger or immediate family only and the illness and/or death must have occurred prior to departure date of the ticket.

Please be advised that it will be necessary to cancel the flights before the original departure of the ticket as otherwise no refund will be possible. Please ensure that you get a written confimation from us that we have received your cancellation request.

The refund process can take between 6 – 8 weeks depending on how long the airline takes to refund the money, which unfortunately cannot be influenced by us.

You have the option to choose services like TravelAssist, Cancellation Policy, SMS Service and in most cases an Airline Liquidation Policy when you make your booking online and pay for it straight away. After your ticket has been issued you can also purchase additional services via your personal booking page (the link will be sent to you via email when you make a booking). These services are

• Add Frequent Flyer number: We'll add your Frequent Flyer details to your booking so your points can be registered.
• Add Golf Bag: We'll make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail.
• Request correction of misspelled name: We'll contact the airline to make the request on your behalf and advise you of the procedure and charges by e-mail. Please note that most airlines do not allow a change of more than three letters in a passenger's name and some airlines do not allow any changes at all.
• Special Luggage: We'll make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail.
• Change flights: We'll check the rules of your ticket with the airline you're flying with and advise you of the procedures and charges by e-mail. Please be advised that it is only possible to change dates (and not the routing) and some tickets do not allow any changes at all.
• Wheelchair: We'll make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail.
• Special Meals: We'll make a request on your behalf to the airline you're flying with. Choices are for example Vegetarian, Kosher, Seafood, Moslem, Child meals.
• TravelAssist: You will receive our contact telephone numbers, a special e-mail address for prioritized assistance, a "wish list" on e-mail so that you can tell us what your special requests are and we will assist you with any/all information pertaining to your booking and airfare. We will provide the following services FREE of charge: seating / meals / frequent flyer number / baby baskets / wheelchair requests and special baggage. Most airlines block their emergency seats for their Gold members or only allocate such seats at the check-in.
• Request Seat Assignment: We'll make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail. Please note that seat requests have to be confirmed by the airline and cannot be guaranteed and that some airlines do not allow pre-seating at all. Most airlines reserve their exit row seats for their Gold members or make them only available at check/in. Bulk seats behind a divider are usually reserved for parents traveling with infants as baby baskets can be attached to the wall but remaining seats can be requested at check-in.

Please note that we cannot guarantee these services as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself. In some cases the airline might also charge fee, which we will have to charge you additionally or it might be possible to pay the airline directly before check/-in.

Our new TravelAssist Policy provides you with a full travel service. You will receive our contact telephone numbers, a special e-mail address for prioritized assistance, a "wish list" on e-mail so that you can tell us what your special requests are and we will assist you with any/all information pertaining to your booking and airfare. We will provide the following services FREE of charge: seating / meals / frequent flyer number / baby baskets / wheelchair requests and special baggage.

Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself. In some cases the airline might also charge fee, which we will have to charge you additionally or it might be possible to pay the airline directly before check/-in.

All flight reservations booked on our website are NON-REFUNDABLE unless you purchase our Cancellation and Refund Policy. This policy will ensure that you receive either a full or partial refund (depending on the fare conditions of your ticket) for a cancellation for any reason. Kindly be advised that flights have been canceled before the departure date either with us or the airline directly as otherwise a refund will not be possible anymore. An administration fee will be levied on all refund applications. Should you cancel due to medical reasons and have purchased our Cancellation and Refund Policy, please provide us with a Medical / Death Certificate, advising the diagnosis and reason for being unable to travel. In this case we will guarantee you a full refund of airfare and taxes, less an administrative fee. Please note that this applies to the passenger or immediate family only and the illness and/or death must have occurred prior to departure date of the ticket.

The refund process can take between 6 – 8 weeks depending on how long the airline takes to refund the money, which cannot be influenced by us.

You can simply add the SMS Alert to your shopping basket and once your booking is confirmed we'll send you an SMS with your booking details. This means: No more last minute panicking or rummaging around in your bag at check-in for scraps of paper with reference numbers. Please note that the service includes only the one sms as all other communication will be sent via email.

• If you have purchased our TravelAssist Product – please send us a mail with your special request to the e-mail address provided on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online to pay for this request. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

Once we have received the request, we will then check with the airline to see if your baggage can be accepted on your flights.Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself.

The airline may charge a fee for your special baggage which is to be paid directly to the airline at check in.

Most airlines offer meals on board long haul flights (flights with duration of more than 6 hours) as part of the flight. Only a few airlines offer menus and charge for their meals on board especially on short haul flights or domestic / regional flights. Sometimes a light snack is served and If not, you will be able to purchase food on board. If you are traveling on a long-haul flight and would like to request a special meal:
Meals are included on board long haul flights (flights with duration of more than 6 hours). On short haul flights or domestic / regional flights, sometimes a light snack is served. If not, you will be able to purchase food on board. If you are traveling on a long-haul flight and would like to request a special meal:

• If you have purchased our TravelAssist Product – please send us a mail with your special request to the e-mail address provided on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online to pay for this request. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

Please note that a special meal needs to be requested at least 72 hours prior to departure and that we cannot guarantee this service as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself.

On short haul flights (domestic / regional) it is not possible to reserve seats in advance, all seating will be done at check in. If you are flying on a long haul flight (flights with duration of more than 6 hours) and would like to add a seat request, you need to do the following:

• If you have purchased our TravelAssist Product – please send us a mail with your special request to the e-mail address advised on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online to pay for this request. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

We will make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail. Please note that seat requests have to be confirmed by the airline and cannot be guaranteed and that some airlines do not allow pre-seating at all. Most airlines reserve their exit row seats for their Gold members or make them only available at check/in. Bulk seats behind a divider are usually reserved for parents traveling with infants as baby baskets can be attached to the wall but remaining seats can be requested directly at check-in.

Please note that we cannot guarantee these services as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself. In some cases the airline might also charge fee, which we will have to charge you additionally or it might be possible to pay the airline directly before check-in.

Children under the age of 2 will not get their own seat. They will have to sit on an adult’s lap. Most airlines offer baby baskets to be requested on long haul flights. To make this request , please do the following:

• If you have purchased our TravelAssist Product – please send us a mail with your special request to the e-mail address provided on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online to pay for this request. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself.

Please book your pet directly with the airline. We are unfortunately not permitted to handle any pet bookings.

• If you have purchased our TravelAssist Product – please send us a mail with your frequent flyer number to the e-mail address provided on your "wish list" e-mail.
• If you have NOT purchased our TravelAssist product, please refer to your personal booking page online to pay for the request. You will find a link to your personal booking page in your booking confirmation email. A service fee will apply to process this request.

Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline. We charge a fee for requesting the service and not for the service itself.

The Airlines recommend the following standard check-in times:

• Domestic flights: 1 hour prior to departure
• International flights: 2 hours prior to departure
• Flights to and from USA: 3 hours prior to departure is recommended

To find out which Terminal you depart from and arrive in, please refer to the website address on your E-ticket confirmation, insert your flight reference number and surname, and this will give you full access to all info regarding your flight reservation.It will be one of the following website addresses:

www.checkmytrip.com
www.viewtrip.com
www.mytripandmore.com

The minimum connecting time is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic conferences and varies according to the airport and the airline.The connection times we offer on our website are in accordance with these standards, so you don't have to worry about them.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation. Meals and transport should also be offered by the airline if the waiting period is long.

The rules vary between airlines and it also depends on the destination you are traveling to. General rules allow you to check in 20 kg per passenger unless you are traveling to the United States, where the airlines permit 2 bags per person with a maximum weight of 23 kg per bag.Additionally you can take hand luggage / carry on baggage into the cabin. The rules also vary between 6 to 8 kg and depend on the airline.

Please note that some airlines don't have a baggage allowance as part of the airfare and charge all luggage additionally per kilogram.The best way to check what applies for your travel is to visit the website of the airline you are traveling with.

New security measures have been released concerning articles prohibited in the cabin and the transportation of liquids. These new regulations apply, regardless of destination, to all flights departing from or with transfer via any of the 27 countries in the European Union.

No cutting tool, metallic or non-metallic, or anything that can be used as a weapon, can be brought into the cabin. These objects will be removed when your luggage is inspected. Any object that has been removed is subject to destruction. When in doubt, please place these objects in your checked luggage.

We strongly advise you to place all liquids in your checked baggage prior to departure.The following are considered as liquids: gels, semi-solid materials, lotions and the contents of pressurized containers such as: toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols and all other articles of similar consistency. Please note that you are only permitted to take a maximum of 100ml per item with you in your hand luggage not exceeding one liter in total. The containers need to be packed in a re-sealable plastic bag (for example a sandwich bag). If you left it to last minute, most shops at the airport sell them as well.

If you are traveling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination. However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa. If your journey includes different airlines, please ask at check-in if it is possible to through-check your luggage to the final destination. If you travel on two tickets in order to get to your final destination, please advise the check-in staff accordingly to find out if your luggage will be checked through.

Yes, you need a Passport. Your passport must be valid for at least 6 months after your return and some countries (like South Africa) require that you have at least one blank page in your passport.

As Visa regulations differ from country to country, please call the respective Embassy directly.

You could also access the following website for more information: www.iatatravelcentre.com

As Health Requirements differ from contry to country, please call the respective Embassy or contact your doctor.

You could also access the following website for more information: www.iatatravelcentre.com.

Only a few Airlines still require this to be done but as a safety measure, we strongly recommend that you call the Airline directly at least 72 hours prior to departure to reconfirm your flight and ensure that no changes were made to your itinerary - especially for your return flight as the Airlines struggle to reach their passengers when they are at their destination.

Yes you can! First, make sure you are signed in. Then click the 'newsletter subscription' link in the footer of any page. You will be taken to a page with a big orange 'unsubscribe me' button. Click it and you're done.

Send us an e-mail using the form below and we will get back to you as soon as possible